Talk to the person doing the work
One inbox, no switchboard. Send a couple of lines about what you need and you will have a reply within one working day. Want the site and the marketing looked at first? The free audit is the better door.
Send a message
Worth including: what the site or the campaign has to achieve, any deadline you are working to, and the current URL if there is one. A sentence or two is plenty — we will ask the rest.